We understand you have suffered a loss or damage and you believe SDG&E may be responsible. To evaluate your claim, we must investigate and determine how the incident occurred, whether SDG&E bears any responsibility for your loss, and the extent of your damages arising from the incident.
SDG&E investigates and evaluates all claims on a case-by-case basis. Upon receipt of your claim, a claims representative will contact you within two business days.
When customer claims are forwarded to the Claims Department by company field employees, we will make every effort to contact the claimant within three business days.
SDG&E exercises reasonable diligence and care to furnish and deliver gas and electric service to our customers and avoid any service interruption. We will not be liable for damages for any failure to deliver gas or electric service to our customers due to circumstances beyond our reasonable control.
Losses not within our reasonable control would include interruptions of gas and/or electric service due to weather-related conditions (such as, but not limited to, wind, lightning, flooding, storm, heat and other forces of nature), damage by third parties and/or other intervening damage to our facilities.
You can download our claims form, and mail or fax the form to the mailing address below.
Download our Claims Form
- Download our claims form (pdf)
Claims Fax Number
- Fax Number: 1-858-541-5737
Mailing Address
San Diego Gas & Electric
Attention: Claims Department
P. O. Box 129831
San Diego, California 92112
Customer Contact Center
Our Call Center representatives will document your claim information over the phone and provide you with a claim number.
This information will be sent to the Claims Department who will contact you.
- Call us at 1-800-411-7343
Our investigation of your claim is not an admission of liability or an indication that SDG&E is responsible for your damages.
SDG&E will investigate all claims in an objective and professional manner. Each claim will be evaluated based on its own merits and the outcome of our investigation.
Our investigation may include, but is not limited to, evaluation of information you provide, interviewing employees and witnesses, visual inspection and appraisal of your alleged damage, site inspections, and when necessary, consultation with subject matter experts.
Our goal is to reach a final decision within 30–45 days. However, if the incident is complex in nature, the investigation and evaluation period may take longer. At the conclusion of our investigation, you will receive either a call from us or a letter informing you of our decision.
The following are listed types of claims and the corresponding documents that are generally needed to evaluate your loss.
For property damage
Repair estimates, invoices and proof of purchase.
For bodily injury
Copy of medical records and receipts for services rendered. If you are asking for lost wages due to an injury, we will also need the following information:
- The numbers of days/weeks you were off work
- Verification of lost time from your employer
- And pay stubs verifying your rate of compensation
For business interruption
Name and type of business, taxpayer I.D., revenue and expenses statements, sales receipts prior to and after the incident, payroll records, bank statements and/or tax records for the business.
For food loss And spoilage
An itemized list of the food lost or spoiled with its cost. Please include receipts or other documentation verifying the purchase.
Please Note
SDG&E evaluates food loss claims based upon the following recommended guidelines from the U. S. Department of Agriculture.
- A fully stocked freezer will usually keep food frozen for two days after losing power.
- A half-full freezer will usually keep contents frozen for about one day.
- In the refrigerator, food will usually keep up to six hours, depending on the temperature of the room.
Alternatively, you can refer your loss to your insurance carrier who may reimburse you subject to policy coverage and any applicable deductible. Your insurance carrier may choose to contact SDG&E to resolve the matter.
SDG&E is committed to resolving your claim in a fair and objective manner. If your claim is denied, we will provide you with the reason for the denial.
If you are not satisfied with our decision you have the option and right at any time during the claims process to file a civil action. This includes filing a Small Claims lawsuit.
The attached Tariff Rules set forth SDG&E's obligations for gas service and electric service.
The California Public Utilities Commission (CPUC) sets general rules relating to business practices of the utility, however, it generally does not address the merits of bodily injury and property damage claims.
For further information about the role of the CPUC.
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