Programs for customers with special needs

Medical Baseline

The Medical Baseline program provides additional baseline allowance (electricity at the lowest rate) for people with specific medical needs. This program is available to customers where a family member or a full-time resident has one or more of the following medical conditions:  

  • Paraplegia
  • Multiple sclerosis or scleroderma
  • A compromised immune system
  • Life threatening illness that requires use of heat, air conditioning or life-support equipment

Download A List of Medical Devices that may qualify your home

Medical Baseline Application

To be placed on this program, you must return a completed application form that is certified by your physician (M.D. or O.D. only).

  1. Download the Medical Baseline application (pdf)
  2. Or call 1-800-411-7343

Third Party Notification

If you or someone you know is elderly, sick, shut in or away from home often, it's possible to overlook a utility bill or Shut Off Notice. To protect your health and safety by preventing any unnecessary disruption in your gas and electric service, SDG&E offers the voluntary Third Party Notification Plan.

You can designate a friend, relative or community agency to remind you to pay your SDG&E bill. SDG&E will send that person or agency a copy of any late notice you receive, as well as a copy of any notice that your service may be stopped due to unpaid bills. The duplicate notices give the third party an opportunity to bring any late bills to your attention and offer you advice or aid.

Once the application is received, the plan will remain in effect for as long we serve you or until we receive a request to discontinue it. Please notify us if you or the designated third party move, or if you would like to designate a new third party.

Address to Mail the completed application

SDG&E
Customer Service Center - CP62
PO Box 129831
San Diego, CA 92112-9831

Marking Appliances for the Blind

If a relative or friend you know has limited vision, an SDG&E service technician can go to that person's home and mark range dials and thermostats to make them easier to use. To request this service for someone, call us today to make an appointment.

  • 1-800-411-7343

Temperature Sensitive Program

If extreme heat poses a health risk for anyone in your home and your living space must be kept at a constant temperature, sign up for advance notification of rolling blackouts. SDG&E offers automated notification calls in case of state-directed power outages that could affect customers vulnerable to extreme temperatures.

To apply for this free service

You don't need to enroll in the program if you are already enrolled in SDG&E's Medical Baseline Program, since you already receive advance notification of rotating power outages.

Cool Zones offer a place to escape mid-day summer heat and reduce air conditioning use.

Cool Zones

The County of San Diego Aging and Independence Services (AIS) established Cool Zones throughout San Diego.

These zones offer a place for senior citizens, people with special needs and the general public to escape mid-day summer heat and reduce their air conditioning use.

Learn More

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