General Residential Frequently Asked Questions

I am buying a new computer. How can I protect against energy surges?

A Transient Voltage Surge Suppresor (TVSS) provides consistent protection against the most common type of voltage fluctuations. They are manufactured and sold by several companies with a variety of price tags and qualities, and can be purchased in the computer accessories section of many electronic, computer, hardware and department stores.

Can SDG&E help with stereo and television interference?

Yes, if you are experiencing radio or television interference.

  • Mail SDG&E
  • Or call 1-800-411-SDGE (7343) for assistance.

Who regulates SDG&E?

SDG&E is regulated by the California Public Utilities Commission (CPUC). Their Consumer Affairs Branch is located at:

505 Van Ness Avenue, Room 2003
San Francisco, CA 94102
e-mail: consumer-affairs@cpuc.ca.gov

From California call (800) 649-7570
Outside California call (415) 557-2010

Internet: http://www.cpuc.ca.gov

How accurate are SDG&E's Meter Readers?

SDG&E's Meter Readers have an accuracy record of over 99%.

How accurate are your meters?

Statistics show that over 93% of the meters tested were accurate, far exceeding the CPUC's standard of accuracy. The same statistics show that over 99% of the meters that were not accurate were either slow or stuck. Therefore the chances of being over-billed by a fast meter are minimal and adjustments to the customer's accounts are made in such cases.

How can I get SDG&E to trim the trees above my power lines?

SDG&E will trim trees when the contact between tree branches and power lines, between poles, is determined to be unsafe. Mail SDG&E Now to request an inspection.

What kinds of free services does SDG&E offer?

SDG&E will send out a service representative to give your gas appliances a free inspection and mark the gas and electric appliances for the visually-impaired. SDG&E also offers free conservation brochures and fact sheets, Home Energy Profiles (On-Line, Mail-In & In-home) and third party notification. Mail SDG&E Now if you need more information on any of these free services.

What is the location of the nearest SDG&E office?

Please refer to the Authorized Payment Locations in the Billing Info section in Customer Service for a complete listing of authorized payment locations.

Does SDG&E endorse or recommend any appliances, energy equipment or services?

SDG&E does not endorse or recommend specific manufacturers or appliance models.