We’re Looking Out for You Every Day

It’s a privilege to be able to serve you. We value the trust you place in us, and here’s how we’re earning it, every day.

Customer privacy

Customer privacy is an integral part of our business culture. We established the Office of Customer Privacy (OCP), a special department dedicated to your protecting your privacy. The OCP works with federal, state and local legislators to help manage the balance between reasonable and effective customer privacy and energy policy goals. 

Cybersecurity

Our electrical grid’s cybersecurity is essential. We’ve implemented new products and technologies to improve the security of the grid, and have a dedicated cybersecurity lab at the Integrated Testing Facility. We understand that the full benefits of an advanced energy infrastructure can only be achieved with the confidence of our users. 

Substation Security

Electrical substations are where power is transmitted and distributed to you. They provide the critical infrastructure necessary to power our homes and businesses and connect renewable energy sources, like solar and wind, to the power grid. We are committed to securing your power and keeping substations safe by preventing or reducing the threat of energy and property theft, vandalism, trespassing, and other dangers.