Auto-Enrolled Payment Plans
Between September 2021 and September 2022, by order of the California Public Utilities Commission (CPUC), residential and small business customers past 60 days due were automatically enrolled in a payment plan. Alternate payment plans with shorter terms may be available. To set up an alternate payment plan, visit My Energy Center or call 1-800-411-7343.
Residential Customers
Customers auto-enrolled in the payment plan will have past-due balances distributed over the upcoming 24 months. The payment arrangement will help eliminate your past-due debt and avoid a large one-time payout. No fees or interest charges are associated with this payment plan. If you pay your current month's bill and the installment on your past due bills, your account will remain in good standing and you’ll avoid a potential service interruption.
Small Business Customers
SDG&E will allocate a modest amount of your past due balance to your current energy bills. This payment arrangement will allow you to eliminate your past-due debt over an extended payment term and avoid a large one-time payout. No fees or interest charges are associated with this payment plan. If you pay your current month's bill and the installment on your past due bills, your account will remain in good standing, and your business will avoid a potential service interruption.
Frequently Asked Questions Residential Customers
SDG&E has continued to suspend disconnections and normal credit/collection policies through the end of 2022. If you would like to set up a payment plan now to start reducing your balance, we can help you. Between September 2021 and September 2022, the CPUC required SDG&E to automatically enroll eligible residential customers not already in a payment plan, into a 24-month payment plan.
Customers with a past due balance greater than 60 days old and not already enrolled in a debt relief (AMP) or other payment plan as of September 2021, were automatically enrolled in a 24-month payment plan. Enrollment in the 24-month payment plan was a one-time option through September 2022.
After automatic enrollment in the payment plan, the first installment is due in your next month’s bill.
No. The automatic enrollment in the 24-month plan is no longer available.
This depends on your past due balance. Your past due balance will be evenly distributed over 24 months at the time of enrollment. Distributing the debt over 24 months keeps the installment amount lower than our 12-month installment plans to help keep your monthly installment amount as low as possible.
If you miss more than two payments under the 24-month payment arrangement plan, you are removed from the plan and will need to apply for a standard payment plan.
If you are removed from the plan due to more than two missed payments, you will have one last chance to pay your past due balances under a 12-month arrangement. Therefore, we strongly encourage customers to make their payments timely under the 24-month plan as their payments will be lower.
If the customer fails to meet the terms of the new arrangement, they may be subject to standard SDG&E credit and collection practices.
However, there are various discounts and other financial assistance programs that you may be eligible for to help manage your bills and lower your debt. Visit sdge.com/assistance for more information.
Frequently Asked Questions Small Business Customers
It depends on your account status with SDG&E. Between September 2021 and September 2022, SDG&E automatically enrolled eligible Small Business customers with balances more than 60 days past due. Payoff terms were designed to be long enough so that the payments would be no more than 10 percent higher than your average bill over the previous 24 months.
After automatic enrollment in the payment plan, the first installment is due in your next month’s bill.
No. The automatic enrollment in the 24-month plan is no longer available.
Debt payments will be no more than 10 percent higher than your average bill over the previous 24 months, as of the date of the enrollment. For Small Business customers located in disadvantaged communities, the payment plan and payoff term shall be long enough so that debt payments are no more than 5 percent higher than your average bill over the previous 24 months, as of the date of enrollment