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Dear FERA Customer,

Congratulations!  Your application or renewal for enrollment in SDG&E’s Family Electric Rate Assistance (FERA) Program has been approved.  The FERA program provides qualified customers with an 18% savings on their electric costs.  The savings will be reflected on your next SDG&E bill.

Although we are not asking for proof of your eligibility at this time, you may be asked to provide this information in the future.  You must notify SDG&E if changes in your income status result in your ineligibility for the program.  When necessary, SDG&E will contact you to renew your program eligibility.

In addition to the FERA program, you may qualify for the following programs and services:

  • Medical Baseline:  People with certain medical needs can receive additional energy at the lowest rate.  For more information visit sdge.com/medicalbaseline or call 1-866-463-0070.
  • Low-Income Home Energy Assistance Program (LIHEAP):  For those who qualify, emergency bill assistance and weatherization services are available.  Call the California Department of Community Services and Development at 1-866-675-6623 or dial 2-1-1 for a referral to a local agency.  Visit sdge.com/LIHEAP for program information.
  • Energy Savings Assistance Program:  Offers no-cost home improvements and appliances.  To find out if you qualify, visit sdge.com/esap.
  • Arrearage Management Payment (AMP):  As a FERA customer, if you have an outstanding balance, you may be eligible for debt forgiveness through our AMP Plan. Visit sdge.com/AMP to learn more.

If you'd like to learn about your home's energy use and how to save money, take our Home Energy Efficiency Survey.  The personalized report shows your actual energy use and provides no-cost and low-cost suggestions for saving both energy and money.  Visit sdge.com/survey or call us at 1-800-644-6133 to learn more.

If you have any questions about the FERA Program, please call us at 1-800-560-5551.  If you are hearing or speech impaired, our TDD/TTY number is 1-877-889-7343.  If you prefer, you may e-mail your questions to [email protected].

Sincerely,

SDG&E Customer Assistance Team

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