You may be eligible to receive no-cost case management support to help you lower past-due energy bill debt.
SDG&E offers a Community-Based Organization (CBO) Arrears Case Management Pilot program to help qualifying residential customers manage outstanding energy bill debt and prevent disconnections.
What is the CBO Arrears Case Management Pilot?
The CBO Arrears Case Management Pilot program is a collaborative effort between SDG&E and the selected CBO, Metropolitan Area Advisory Committee on Anti-Poverty of San Diego Count (MAAC Project). The program offers different levels of direct customer support, including case management, by connecting you with available resources, programs, and tools to help lower past-due energy bills.
Who is eligible?
This pilot program is only available to a limited number of eligible customers.
- Must be a residential SDG&E customer
- Reside in specific zip codes. The California Public Utility Commission (CPUC) has identified the following zip codes: 92102, 92104, 92105, 92115, 92116
- Have outstanding electric or gas bills at least 90 days past due and may be at risk for disconnection (received a past-due or disconnection notice)
Pilot Participation
If selected for the pilot, participants will meet and work with a MAAC Project Case Manager at least once every quarter throughout the pilot. At each meeting, you can engage in one-on-one support to discuss progress and help connect you with resources and tools. MAAC will provide tiered case management services over 12 months including:
- Financial education
- Enrollment in assistance programs
- Negotiation of payment plans
Take action today!
For more information about the pilot or to enroll, call MAAC Project at 619-426-3595.
Frequently Asked Questions
SDG&E has chosen the MAAC Project as the CBO for this pilot. Since 1965, MAAC has been responding to the evolving needs of our communities, providing a wide range of services that focus on promoting economic mobility and self-sufficiency. Learn more at maacproject.org.
There are no costs for customers to participate in the program.
The pilot is scheduled to begin by December 2024 and conclude by April 2026.
Participants are expected to meet and work with their assigned CBO at least once every quarter throughout the duration of the pilot. During each meeting, participants should actively engage the MAAC Project, provide updates, and seek tailored support to resolve their past due energy bills.
Participants can unenroll from the program at any time. To do so, please contact the MAAC Project to let them know that you are no longer interested in the program.
Yes, you can be enrolled in other utility programs and still participate in the pilot. Contact the MAAC Project for more detailed information.
Yes, participants who move to a new address within SDG&E’s service territory can remain in the pilot program. However, participants who relocate to an address outside of SDG&E service territory will be removed from the pilot.