Group Bill Overview

Group Bill is a master account used for grouping a set of individual accounts, residential and/or business, into one statement for billing and payment purposes. The master account gives you the ability to manage your bills and payments with convenience especially if you want to avoid the hassle of managing individual statements for each of your accounts. Once the master account is created, the associated accounts are referred to as sub-accounts.

Managing Your Group Bill and Sub-accounts in My Account

Since group bill is used primarily for billing and payment purposes, the chart below summarizes what you can and cannot do in My Account for group bill and its sub-accounts.

My Account Features Available For Group Bill Available for Sub-accounts
Bills and Payments Full support Partial Support
Bill Summary Yes Yes
One-time payment Yes No
Online Automatic Payments Yes No
Payment Activity Yes - With capability to edit and cancel payments Yes - No capability to edit and cancel payments because only processed payments are shown.
Bank Information Yes Yes – Although subaccounts cannot be paid online, bank information can still be managed online because it is not account-specific and available for any type of account.
Bill History
(up to 25 months)
Yes Yes
Payment Reminder Yes No
Pricing Plan No Yes
Need More Time to Pay No No
Request Services Not supported Full support
Start Services No Yes
Stop Services No Yes
Move Services No Yes
Check My Gas Appliances No Yes
Manage My Requests No Yes
Letter of Credit History No Yes
Letter of Residency No Yes
My Energy Not supported Full Support
My Energy Overview No Yes
Green Button Connect My Data No Yes
Alerts and Subscriptions Not supported Full support
Bill Alerts No Yes
Outages No Yes
Subscriptions No Yes
Manage My Account Partial Support Full Support
User Information/Profile Yes Yes
Add/Delete/Rename Accounts from My Account Profile Yes Yes
Primary Account Holder No Yes
Additional Account Holders No Yes
Account Holder Contact Information No Yes
Account Mailing Address Yes Yes
Additional Email Addresses No Yes
Additional Phone Numbers No Yes