Group Bill Overview
Group Bill is a master account used for grouping a set of individual accounts, residential and/or business, into one statement for billing and payment purposes. The master account gives you the ability to manage your bills and payments with convenience especially if you want to avoid the hassle of managing individual statements for each of your accounts. Once the master account is created, the associated accounts are referred to as sub-accounts.
Managing Your Group Bill and Sub-accounts in My Account
Since group bill is used primarily for billing and payment purposes, the chart below summarizes what you can and cannot do in My Account for group bill and its sub-accounts.
My Account Features | Available For Group Bill | Available for Sub-accounts |
---|---|---|
Bills and Payments | Full support | Partial Support |
Bill Summary | Yes | Yes |
One-time payment | Yes | No |
Online Automatic Payments | Yes | No |
Payment Activity | Yes - With capability to edit and cancel payments | Yes - No capability to edit and cancel payments because only processed payments are shown. |
Bank Information | Yes | Yes – Although subaccounts cannot be paid online, bank information can still be managed online because it is not account-specific and available for any type of account. |
Bill History (up to 25 months) |
Yes | Yes |
Payment Reminder | Yes | No |
Pricing Plan | No | Yes |
Need More Time to Pay | No | No |
Request Services | Not supported | Full support |
Start Services | No | Yes |
Stop Services | No | Yes |
Move Services | No | Yes |
Check My Gas Appliances | No | Yes |
Manage My Requests | No | Yes |
Letter of Credit History | No | Yes |
Letter of Residency | No | Yes |
My Energy | Not supported | Full Support |
My Energy Overview | No | Yes |
Green Button Connect My Data | No | Yes |
Alerts and Subscriptions | Not supported | Full support |
Bill Alerts | No | Yes |
Outages | No | Yes |
Subscriptions | No | Yes |
Manage My Account | Partial Support | Full Support |
User Information/Profile | Yes | Yes |
Add/Delete/Rename Accounts from My Account Profile | Yes | Yes |
Primary Account Holder | No | Yes |
Additional Account Holders | No | Yes |
Account Holder Contact Information | No | Yes |
Account Mailing Address | Yes | Yes |
Additional Email Addresses | No | Yes |
Additional Phone Numbers | No | Yes |