Notice of Past Due Account and Impending Disconnection
If you have any questions, please call 1-800-411-7343 (SDGE) M-F 7am-8pm, Sat 7am-6pm.
Pay Before Date/Disconnection Policy
Your SDG&E bill is due and payable upon presentation and is past due if not paid within 19 days of the date mailed for residential customers or 15 days for non-residential customers. If your payment has not been received by the “Due Date” shown on your bill, your SDG&E service is subject to disconnection, after proper notice has been provided. If your service is disconnected for non-payment, there will be additional service charges and you will be required to pay all past due SDG&E amounts before service is restored. Your SDG&E service could also be disconnected if the information provided on your application for service is false, incomplete or inaccurate. SDG&E will disconnect your services only for non-payment of those charges owed SDG&E. Residential customers who are unable to pay their SDG&E bill in full due to a temporary financial hardship or due to a serious illness in the household, need to call SDG&E before the expiration of this notice. Employees, including multilingual staff, are available to assist with payment arrangements. If SDG&E fails to offer you payment arrangements, you may write to the Consumer Affairs Branch of the California Public Utilities Commission (CPUC), State Office Building, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102, email: [email protected], prior to disconnection of your SDG&E service. The Consumer Affairs Branch will review the complaint and issue its proposed resolution to you and SDG&E. If you are not satisfied, you may appeal the proposed resolution by filing a formal complaint. A more detailed explanation of disconnection policies, including your rights as an SDG&E customer, may be obtained by calling 1-800-411-SDGE (7343) Monday-Friday 7am-8pm, Saturday 7am-6pm; or email [email protected].
Re-Establishment of Credit/Deposit
If you pay your SDG&E bill after the expiration date of a past due notice, or for non-residential customers, if your SDG&E bill becomes past due and a written notice for disconnection is mailed, you may be required to re-establish your credit by paying a deposit equal to twice the highest monthly SDG&E amount at your address.
Rates And Rules
SDG&E’s rate schedules and rules, on file and approved by the CPUC, are available on the Internet at www.sdge.com. Copies of applicable tariffs may also be obtained by calling 1-800-411-SDGE (7343).
Disputed Bills/Service Complaints
If you believe there is an error on your bill or have a question about your service, please call SDG&E customer support at 1-800-411- SDGE (7343). If you are not satisfied with SDG&E’s response, submit a complaint to the California Public Utilities Commission (CPUC) at www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), 505 Van Ness Ave, Room 2003, San Francisco, CA 94102, phone: 1-800-649-7570. If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing assistance relaying telephone conversations. Dial one of the numbers below to be routed to a California Relay Service mode of communication.
| Type of Call | Toll-Free Number |
| TTY/VOC/HCO to Voice | 1-800-735-2929 English 1-800-855-3000 Spanish |
| Voice to TTY/VCO/HCO | 1-800-735-2922 English 1-800-855-3000 Spanish |
| Speech to Speech | 1-800-854-7784 |
To avoid having service turned off while waiting for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.